At IKAT we are committed to enure the highest level of services. Whilst, we hope you are delighted with your order and we do not offer any return or exchange under normal conditions. We only offer “Conditional Exchange” if you face quality issues with our product. If you find the product faulty in terms of its quality or the work done, you have to get back to us within 48 hours of delivery. After you generate a query, the Quality Department of the company will look into isse and get right back to you. After reviewing the product, we may offer you an Exchange or store credit for future purchases in case of any major fault.